Privacy Policy

House of Rathna respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our websites, we may collect the following information:

Personal details: Name, email address, and phone number.

Order information: Products purchased, order history, and transaction details.

Delivery information: Billing address, shipping address, and delivery instructions.

Payment information: Payment status and transaction references. Payment card details may be handled directly by our payment service providers. 

Technical information: IP address, browser type, device information, and website usage data.

Marketing preferences: Your communication preferences and consent to receive promotional messages. 


2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders. 
  • Arrange shipping and delivery.
  • Process payments and eligible refunds.
  • Respond to customer enquiries and support requests.
  • Send order confirmations, shipping updates, and important service communications.
  • Improve our website, products and customer experiences. 
  • Detect and prevent fraud, unauthorized activity, and security issues. 
  • Send promotional communications where permitted and, where required, with your consent.
  • Comply with legal obligations and resolve disputes.


3. How We Share Your Information

House of Rathna does not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers.
  • Shipping and courier partners.
  • Website hosting and ecommerce platform providers.
  • Website analytics and marketing service providers.
  • Professional advisers and government authorities where disclosure is legally required.

These parties may receive information necessary to perform their services and are subject to applicable contractual or legal obligations.

 

4. Payment Security

Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the applicable provider's security and privacy practices.

House of Rathna does not intentionally store complete payment card details on its own systems where payment processing is handled by a third-party provider.

 

5. Cookies and Similar Technologies

  • Our website may use cookies and similar technologies to:
  • Keep the website functioning correctly.
  • Remember preferences and shopping cart information.
  • Understand how visitors use our website.
  • Measure website performance.
  • Support personalized advertising where enabled and permitted.

You can manage cookies through your browser settings and any cookie-preference tools provided on our website. Disabling certain cookies may affect website functionality.

 

6. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required consent, we may send you information about new collections, promotions, offers, and brand updates.

You may unsubscribe from promotional emails using the unsubscribe link provided in the email or contact us at houseofrathna@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages about your orders or account.


7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer service, accounting, fraud prevention, and legal compliance.

Retention periods depend on the type of information and applicable legal requirements. Where appropriate, information may be deleted, anonymised, or securely disposed of when it is no longer required.


8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.


9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to your personal information, correct inaccurate information, request deletion, withdraw consent, or object to certain processing activities.

To make a privacy-related request, contact houseofrathna@gmail.com. We may need to verify your identity before responding.


10. Third-Party Websites

Our website may contain links to third-party websites or services. House of Rathna is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information to them.


11. Children's Privacy

Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any updated version will be published on our website with the revised effective date.


13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

House of Rathna
Email: houseofrathna@gmail.com