Shipping Policy
At House of Rathna, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing, delivery estimates, and shipping-related terms.
Order Processing
Orders are processed after successful payment confirmation or verification of the selected payment method.
Order processing typically takes 1-2 business days. Processing may take longer during holidays, promotional events, high-demand periods, or unforeseen circumstances.
Business days exclude weekends and applicable public holidays unless otherwise stated.
Shipping and Delivery Estimates
Estimated delivery times depend on your delivery location, courier service, and order processing requirements.
- Domestic orders: 2-4 business days after order process. Delivery information can be tracked in Customer account.
- International orders, if available: 7 business days after order process. Delivery information can be tracked in Customer account.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions, customs clearance, public holidays, or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms and conditions stated in the relevant promotion.
Order Tracking
Where tracking is available, tracking information will be shared after your order has been dispatched.
Please allow the courier time to update the tracking information after dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. House of Rathna cannot guarantee delivery when an incorrect or incomplete address has been provided.
If you notice an error in your shipping details, contact us immediately at houseofrathna@gmail.com. Changes may not be possible once the order has been processed or dispatched.
Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details, if available.
We will work with the relevant delivery partner to investigate the issue and determine the appropriate next steps.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
International Shipping
If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country, unless otherwise stated at checkout or required by law.
International deliveries may also be subject to customs inspection and clearance delays
Contact Us
For shipping enquiries, order updates, or delivery assistance, please contact:
Email: houseofrathna@gmail.com